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Years ago, when you wanted to enjoy a movie in the comfort of your own home, you made a trip to your local Blockbuster. Today, you can stream a movie on just about any device, anytime and anywhere. Similarly, there was once a time when all banking was done in person at a physical branch. As companies like Rocket Mortgage take customers out of your branches and into the digital space, are Credit Unions – like Blockbuster – becoming irrelevant?Spoiler alert: the answer is NO! At least not if you’re innovating and evolving. Here are a few tips to stay relevant with and keep your current members engaged and prospective clients choosing a relationship with you over a well-branded smartphone app:Think beyond the teller. Branch visits are changing. Overall, credit unions are seeing a drop in in-branch transactional volume but are seeing an increase in overall consumer traffic. What people use branches for is evolving. Branches are more consultative in nature, with transactions happening online or in-app. If your space isn’t inviting the community in for conversations, you’re missing a major opportunity to maintain the human side of the relationship.Less guessing, more knowing. Simply ‘going with your gut’ is no longer enough. You could guess what you think will resonate with customers and members, but wouldn’t you rather know? It is absolutely critical to use demographic and behavioral insights about your community, your target audiences and your current customers or members to design a unique user financial experience centered around your brand. Armed with that knowledge, you can elevate your brand and business above your competition. The result will generate a significant return on investment (ROI) and provide a substantial competitive advantage.Embrace today’s technology. It’s not tomorrow’s tech and it’s not just Millennials, it’s here now and everyone is drinking the Kool-Aid. This groundswell has raised consumer expectations, rendering traditional customer service obsolete. The financial industry is now on the cusp of a major transformation and it’s all about personalization. Imagine having the flexibility to adjust your messaging to meet the unique needs of a member who just walked into the door. Imagine being able to gauge that person’s reaction and make on-the-spot adjustments to create an impactful, customized experience. This customized approach is the next big thing in the financial services industry, and it will be within reach for even the smallest of organizations.The financial industry is seeing disruption unlike ever before. If you don’t want to be the next Blockbuster, you’ve got to make the right changes. I guarantee you’ll be pleased with the return on your investment. 59SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Tom Kennedy Tom Kennedy is Chief Operations Officer at La Macchia Group, where his problem-solving, solutions-driven approach helps clients achieve maximum results and ensure the highest degree of quality. Contact him at … Web: www.lamacchiagroup.com Details read more
Club president Pep Bueno said: “Francisco was a great guy and a very talented coach. We are all still shocked. “The hospital rang me at 7pm on Sunday to say his condition had stabilised, but then an hour later… “The coronavirus came together with a bad illness he had. I can’t believe it has happened.” It’s added in the report that nearly 300 people have died from the virus in Spain, and it’s likely that death toll will continue to rise in the coming days. Read AlsoHoffenheim owner developing coronavirus vaccine As for Garcia, it’s noted that it was only after arriving at hospital that doctors found that he was suffering from leukaemia, while it’s suggested that he could now be the youngest person in the world to die as a result of coronavirus. FacebookTwitterWhatsAppEmail分享 Promoted ContentYou’ve Only Seen Such Colorful Hairdos In A Handful Of AnimeBest & Worst Celebrity Endorsed Games Ever MadeCouples Who Celebrated Their Union In A Unique, Unforgettable WayWhich Country Is The Most Romantic In The World?7 Universities In The World With The Highest Market Value6 Most Unforgettable Bridges In The WorldPlaying Games For Hours Can Do This To Your BodyWho Is The Most Powerful Woman On Earth?Ever Thought Of Sleeping Next To Celebs? This Guy Will Show You9 Facts You Should Know Before Getting A TattooWho Earns More Than Ronaldo?5 Of The World’s Most Unique Theme Parks Loading… Spanish football coach Francisco Garcia has died from coronavirus aged just 21 having also suffered with a form of leukaemia previously. The outbreak crisis has continued throughout Europe over the last week, claiming hundreds more lives with thousands of cases being reported. Spain has been one of the hardest hit, and now the Independent report that Garcia has died after contracting coronavirus. Reported coronavirus cases on the increase as government declares emergency The 21-year-old is said to have been suffering from a form of leukaemia which would have left him more vulnerable, and now Malaga based club Atletico Portada Alta have tragically had to confirm his death on Sunday.Advertisement read more